Terms & Conditions | Zwahili Private Game Lodge & Spa
hotel

Terms & Conditions

PAYMENT

50% deposit required within 12hrs for confirmation of reservation.

Balance payable 14 days prior to arrival.

Payment can be made by credit card or EFT.

Cash & Cheques are not accepted at the lodge.

CHILD POLICY

Children <12yrs can be accommodated with adults in all rooms except main lodge rooms.

R1000/child/night if sharing with 2 full paying adults. Children <2yrs no charge.

Children <6yrs not allowed on the scheduled game drives or in the restaurant during dinner time. Private game drives can be arranged @R800/drive. In room dining arrangements can be made at a service fee of R250/sitting. Baby sitting services are provided @R120/hour.

CANCELLATION POLICY

For a 100% refund guest must cancel 14 full days before check in.

For a 50% refund guest must cancel 7 full days before check in.

If guest cancels less than 7 days before check in or decides to leave early after check in, no refund will be payable.

All no shows are charged in full.

5% Surcharge on all reservation amendments & refunds.

SPA BOOKINGS:You are requested to cancel at least 6 hours prior to your scheduled appointment time. Should you fail to do so the full treatment cost will be charged.

GENERAL

Minimum stays are applicable over public holidays, weekends & peak periods.

Rates are quoted per person per night, in South African rand (ZAR) and are subject to change.

Tariffs are inclusive of 15% VAT.