Experience Nature Like Never Before
This is the privacy notice of Zwahili Private Game Reserve (Pty) Ltd.
In this document, “we”, “our”, or “us” refer to Zwahili Private Game Reserve (Pty) Ltd.
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
Our policy complies with the Protection of Personal Information Act 2013.
The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal information.
Except as set out below, we do not share, sell, or disclose to a third party, any information collected through our website.
We have appointed an Information Officer who is responsible for ensuring that our policy is followed.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our Information Officer, email@example.com.
We may collect, use, store and transfer different kinds of personal information about you. We have collated these into groups as follows:
Your identity includes information such as first name, last name, title, date of birth, identity or passport number and other identifiable information that you may have provided at some time.
Your contact information includes information such as billing address, residential address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
Your health information such as dietary requirements and health limitations.
Your financial information includes information such as your bank account and payment card details.
Transaction information includes details about payments or communications to and from you and information about the services you have purchased from us.
Technical information includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Your profile includes information such as your identity, contact information, financial information, your stay history with us such as dietary requirements, preferences, feedback and survey responses.
Marketing information includes your preferences in receiving marketing from us; communication preferences; responses, and actions in relation to your use of our services.
When you make a reservation with us on our website, through email or telephonic communication or information given to third-party travel agents or booking websites, or otherwise agree to our terms and conditions we must process the information given to us in order to carry out services requested from you. Some of this information may be personal information.
We may use it in order to:
To create a profile in our hotel system to manage you’re reservation;
Verify your identity for security purposes;
Using contact information to communicate with you to answer any questions that you may have, send pre-stay documents, inform of security deposits, send payment and reservation confirmations;
Provide you with our services;
To keep track of your preferences and requirements when you visit us;
To allow you to participate in our service offerings.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Through certain actions when otherwise there is no contractual relationship between us, such as when you subscribe to our promotional email list on our website, you provide your consent to us to process information that may be personal information.
If you have given us explicit permission to do so, we may from time to time, pass your name and contact information onto our hotel management software and to 3rd party associates to send you promotional offers
We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at firstname.lastname@example.org. However, if you do so, you may not be able to receive promotional offers from us anymore.
We may process the information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect us to process your information, and whether you would, in the round, consider it reasonable to do so
For example, we may process your information on this basis for the purposes of:
record-keeping for the proper and necessary administration of our business
responding to unsolicited communication from you to which we believe you would expect a response
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage business risk
protecting your interests where we believe we have a duty to do so
Sometimes, we must process your information to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.
This may include your personal information.
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
Posting a message on our forum
Clicking on an icon next to another visitor’s message to convey your agreement, disagreement, or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion, we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at email@example.com.
We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
We take the following measures to protect your payment information received from online booking sites:
Access to your payment information is restricted to authorized staff only.
If we ask you questions about your payment information, we only show [partial detail OR the first four OR the last four digits of the debit or credit card number], so that you can identify the means of payment to which we refer.
We take the following measures to protect your payment information received directly on our website:
At the point of payment, you are transferred to a secure page on the website of Peachpayments. That page may be branded to look like a page on our website, but it is not controlled by us.
When you contact us, whether by telephone, through our website or by e-mail, we collect the information you have given to us to reply with the information you need.
We keep personally identifiable information associated with your messages, such as your name, contact number and email address to be able to track our communications with you to provide a high-quality service.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognize visitors that you have referred to us, and to credit to your commission due for such referrals. It also includes information that allows us to transfer the commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the information possibly could be used to identify you personally, even if you are not signed in to our website.
Re-marketing involves placing a cookie on your computer when you browse our website to be able to serve you an advert for our products or services when you visit some other website.
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive information that is indirectly made up from your personal information from third parties whose services we use.
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
Our websites are hosted in South Africa.
We may also use outsourced services in countries outside South Africa from time to time in other aspects of our business.
Accordingly, information obtained within South Africa or any other country could be processed outside South Africa.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.
At any time, you may review or update personally identifiable information that we hold about you, by signing into your account on our website.
To obtain a copy of any information that is not provided on our website you should contact us to make that request.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
If you wish us to remove personally identifiable information from our website, you should contact us to make your request.
This may limit the service we can provide to you.
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
We do not sell products or provide services for purchase by children, nor do we market to children.
We collect information about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
Such child users and visitors will inevitably visit other parts of the website and will be subject to whatever on-site marketing they find, wherever they visit.
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or another trust mark in your browser’s URL bar or toolbar.
If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in the process of mediation or arbitration.
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defense in court.
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
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